Return Policy

Thanks for considering Clek. We’re confident you’ll have a great experience with your Clek products!

Before riding with us, please review our return policy to ensure that, in the unlikely event that you decide to initiate a return, you know what to expect.

General Return Policy Terms and Conditions


We accept returns on certain Clek car seats, booster seats and accessories (excluding the q-tether and p-thingy) if they meet the following criteria:
  • To ensure uncompromised safety and hygiene, we only accept returns on unopened, unused products sealed in their original packaging with a valid receipt from Clekinc.com.
  • Before you open the box, please make sure the car seat is the item you intended to purchase (referring to the info label on the outside of the box).
  • All Tags, manuals, and labels must be attached.
  • Returns must be initiated within thirty (30) days from the date the product was delivered 
 
We do not accept returns on q-tether, p-thingy or items marked Clearance / Open Box. Replacement parts are final sale and non-refundable.
 

Product Return Terms and Conditions:


  • Please be aware that it may take up to 4 weeks for us to inspect the returned item and process your refund.
  • Refunds will only be issued to the original form of payment.
  • If returned merchandise is found to have been used, opened or is damaged, does not match your original purchase or otherwise fails to meet our return requirements as outlined above, it will be subject to a restocking fee of up to 30% or – if inspected and found to be in unsellable condition - will be returned to you (plus additional return shipping charges).
  • Please note that items returned without prior authorization from Clek will not be accepted for a refund.
  • Return shipping charges are the responsibility of the customer and are non-refundable.
  • You have the option of purchasing a label directly from us, using discounted rates or using your own provider.
  • If using your own carrier, you will be required to provide tracking information.
  • Your return must be shipped back within 14 days after receipt of the return shipping label (or after receiving approval to ship back using your preferred carrier).
  • We are not responsible for any packages that cannot be confirmed as delivered to our warehouse.


To Start Your Return:


To start a return, please contact our customer service team using the contact form at clekinc.com/contact


You will need your order # along with the email address associated with your order.



Order Cancellation Policy


Unfortunately, we are unable to cancel orders once you have received an order confirmation email. Should you change your mind after purchasing, you may return unwanted items in accordance with our return policy above. 


Promotional Price Guarantee


We honour promotional pricing on orders placed within fourteen (14) days before the start of a promotion (except for national selling holidays such as Black Friday, Cyber Monday, and Boxing Day).  

Here’s How It Works:  


If you purchase a product directly from us and that product is both in-stock and available at a lower price on our website during a sale event (within 14 days of your original purchase date), we will happily refund you the price difference.