Shipping policy

 

Shipping Rates

Excludes: Alaska, Hawaii and Puerto Rico

  • Orders up to $99: $14.99
  • Orders above $99: Free Shipping 

Shipping Rates for Alaska and Hawaii

  • Orders up to $199.99: $69.99
  • Orders above $200.00: $129.99

Orders require 3-5 business days for processing (unless noted otherwise during sale periods).

Saturday, Sunday and national holidays are not considered business days for delivery purposes. 

For more details regarding delivery timelines, visit our help center.

International Shipping

We currently do NOT ship to addresses outside of United States.

United States Postal Service and APO Shipping

Unfortunately, we currently do not use the United States Postal Service (USPS) to deliver shipments. As a result, we cannot ship to military addresses because our preferred shipper, United Parcel Service (UPS), is not authorized to service them.

We apologize for this inconvenience because providing service to our hard-working military personnel is important. However, if you have family or friends within the continental US, you can ship your order to them and have them forward it to you. We realize this is not an ideal option, but we hope that this gives you access to our products.

UPS Claims

ShopClek promises to find solutions to any damage that arises as a result of shipping, including part replacement and any shipping charges resulting from returns and exchanges of damaged items.

ShopClek will assist customers with filing a UPS claim in the event of loss, theft, or denial signature. However, clekinc.com is not responsible for any lost or stolen merchandise.

It is the responsibility of the purchaser to contact UPS about any loss or delivery disputes. Doing so allows time to work with UPS, your local authorities, and insurance company regarding any matters of theft.

Credit Card Processing

This site is a subsidiary of Clek Inc., and all credit card processing will be performed by Clek Inc. The charge on your statement will appear from “Clek Inc.”, though certain payment processors may choose to display the charge differently.

We verify all billing addresses with the credit cards, and if the address you enter does not match the credit card record, your order will not be processed.

Any orders placed could be subject to cross border or exchange fees by your card issuer, and Clek cannot reimburse for any such fees assessed by your card-issuing bank