Shipping Rates for Alaska and Hawaii
Orders require 3-5 business days for processing.
If you would like express shipping on your order, please contact our Customer Support team at 1-866-656-2462. Express shipping charges are calculated by weight and location.
Please note: Express shipping times will still require 1-2 business days to process order.
Saturday, Sunday and national holidays are not considered business days for delivery purposes. If you are concerned about express shipping times, we encourage you to call us at 1.866.656.2462 to make sure the item you need is in stock and can go out the next business day.
International Shipping
We currently do NOT ship to addresses outside of United States.
Unfortunately, we currently do not use the United States Postal Service (USPS) to deliver shipments. As a result, we cannot ship to military addresses because our preferred shipper, United Parcel Service (UPS), is not authorized to service them.
We apologize for this inconvenience because providing service to our hard-working military personnel is important. However, if you have family or friends within the continental US, you can ship your order to them and have them forward it to you. We realize this is not an ideal option, but we hope that this gives you access to our products.
ShopClek promises to find solutions to any damage that arises as a result of shipping, including part replacement and any shipping charges resulting from returns and exchanges of damaged items.
ShopClek will assist customers with filing a UPS claim in the event of loss, theft, or denial signature. However, ShopClek.com is not responsible for any lost or stolen merchandise. It is the responsibility of the purchaser to contact UPS about any loss or delivery disputes as per our Risk of Loss statement. The purchaser is encouraged to dispute any credit card charges with their Credit Card Company for undelivered merchandise. Doing so allows time to work with UPS, your local authorities, and insurance company regarding any matters of theft.
Credit Card Processing
This site is a subsidiary of Clek Inc., and all credit card processing will be performed by Clek Inc. The charge on your statement will appear from “ShopClek US.”
We verify all billing addresses with the credit cards, and if the address you enter does not match the credit card record, your order will not be processed.
Any orders placed could be subject to cross border or exchange fees by your card issuer, and Clek cannot reimburse for any such fees assessed by your card-issuing bank
Need more help? Have questions or comments? We're here to help.
Customer Service Hours
Chat: Monday – Thursday – 9 a.m. – 8 p.m. Eastern Friday – 9 a.m. – 6 p.m. Eastern Saturday – 12 p.m. – 4 p.m. Eastern Closed Sunday and Canadian Holidays Call: 1-866-656-2462 Monday – Friday 9 a.m. – 6 p.m. Eastern Closed Saturday, Sunday and Canadian Holidays
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